Privacy policy

PRIVACY POLICY

Effective date: July 10, 2026
Last updated: July 10, 2026

This Privacy Policy describes how She Plans Solo (“She Plans Solo,” “we,” “us” or “our”) collects, uses, discloses and protects personal information when you:

  • visit ShePlansSolo.com or another website that links to this policy;

  • purchase or access one of our digital products;

  • create or use a customer account;

  • join our email list;

  • complete a quiz, assessment, form or survey;

  • participate in a referral, affiliate or promotional program;

  • communicate with us; or

  • otherwise interact with our services.

For purposes of applicable privacy law, She Plans Solo is the business or controller responsible for the personal information described in this policy, unless another entity is expressly identified.

1. Personal information we collect

The information we collect depends on how you interact with us.

Information you provide directly

We may collect:

  • your name;

  • email address;

  • billing address;

  • telephone number, if voluntarily provided;

  • account login information;

  • order and transaction information;

  • products purchased, downloaded or viewed;

  • customer-service communications;

  • refund or dispute information;

  • reviews, testimonials or survey responses;

  • quiz and assessment answers;

  • travel interests, planning preferences and product needs;

  • marketing and communication preferences;

  • referral or affiliate application information; and

  • any other information you choose to provide.

Please do not send us highly sensitive information unless it is reasonably necessary for a specific request and we have asked you to provide it.

Payment information

Payments are processed by Shopify Payments or other third-party payment providers.

The payment provider may collect payment-card details, bank information, billing information and fraud-prevention data. We generally do not receive or store complete payment-card numbers or card security codes.

Information collected automatically

When you use the website, we and our service providers may automatically collect:

  • internet protocol address;

  • browser and device type;

  • operating system;

  • device identifiers;

  • language and time-zone settings;

  • approximate location derived from an IP address;

  • pages viewed;

  • links clicked;

  • referring website or marketing source;

  • search and navigation activity;

  • cart and checkout activity;

  • purchase history;

  • interactions with emails or advertisements;

  • cookie identifiers; and

  • diagnostic, security and performance data.

Information from third parties

We may receive information from:

  • Shopify;

  • payment processors;

  • email and marketing platforms;

  • digital-product delivery providers;

  • analytics providers;

  • advertising platforms;

  • referral and affiliate partners;

  • social-media platforms;

  • fraud-prevention and security providers;

  • customer-service providers; and

  • publicly available sources.

For example, a referral partner may provide or generate an identifier showing that you arrived through that partner’s link.

2. How we use personal information

We may use personal information to:

  • provide and operate the website;

  • process and confirm orders;

  • collect payment;

  • deliver digital products;

  • create and administer customer accounts;

  • restore download access;

  • provide customer service;

  • review refund requests and disputes;

  • communicate about orders and service changes;

  • recommend products based on quiz or assessment responses;

  • personalize content and shopping experiences;

  • maintain website security;

  • detect, investigate and prevent fraud, abuse and unauthorized sharing;

  • enforce product licences and our Terms of Service;

  • measure website and campaign performance;

  • improve our products and services;

  • conduct internal reporting and business analysis;

  • send marketing communications where permitted;

  • administer promotions, referral programs and affiliate relationships;

  • comply with tax, accounting, regulatory and legal obligations;

  • establish, exercise or defend legal claims; and

  • complete or evaluate a financing, restructuring, merger, acquisition or sale of business assets.

We may also use de-identified or aggregated information for research, reporting, product development and business analysis where the information cannot reasonably be used to identify you.

3. Legal bases for processing

Where the law requires us to identify a legal basis, we may process personal information based on:

Performance of a contract

For example, to:

  • process your order;

  • collect payment;

  • deliver your purchase;

  • manage your account; and

  • provide customer support.

Legitimate interests

For example, to:

  • secure and improve the website;

  • understand product performance;

  • prevent fraud;

  • enforce our legal rights;

  • administer referral relationships; and

  • market our products where permitted.

We consider whether those interests are overridden by your privacy rights.

Consent

We may rely on your consent for:

  • certain marketing communications;

  • non-essential cookies;

  • targeted advertising;

  • the collection of optional information; or

  • another purpose presented when consent is requested.

You may withdraw consent at any time, subject to legal or contractual limitations.

Legal obligations

We may process information to comply with tax, accounting, consumer-protection, court-order, regulatory or other legal requirements.

4. Product-recommendation quizzes and assessments

We may use quizzes, assessments or similar tools to recommend a She Plans Solo product based on answers you provide.

These recommendations are intended to help you navigate the product catalogue. They do not produce decisions that have legal or similarly significant effects on you.

Quiz providers may process your responses, contact details, device information and interaction data on our behalf or as described in their own privacy notices.

5. Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, software development kits and similar technologies.

These technologies may be used for:

Essential functions

  • maintaining website and checkout functionality;

  • remembering cart contents;

  • authenticating accounts;

  • processing payments;

  • preventing fraud; and

  • maintaining security.

Preferences and functionality

  • remembering language, region or account choices;

  • personalizing website features; and

  • preserving user preferences.

Analytics

  • measuring website traffic;

  • understanding how visitors use the store;

  • identifying technical problems; and

  • improving products and content.

Advertising and marketing

  • measuring campaigns;

  • attributing purchases to referral or advertising sources;

  • limiting repeated advertisements; and

  • showing advertising that may be more relevant.

Where required, non-essential technologies will not be used until you provide consent.

You can manage available choices through our cookie banner, the “Cookie Preferences” or “Your Privacy Choices” link on the website, your browser settings or other controls we make available.

Blocking certain cookies may affect website functionality.

6. How we disclose personal information

We may disclose personal information to the following categories of recipients.

Shopify

Our store is hosted and supported by Shopify. Shopify processes customer, device, order, payment and website-interaction information to provide its platform, payment, security, analytics and related services.

Shopify may also process information for its own purposes as explained in Shopify’s consumer privacy materials.

Payment providers

We disclose transaction and billing information to payment processors, banks, card networks and fraud-prevention providers to process and secure payments.

Digital-product and technology providers

We may use providers that support:

  • digital-file delivery;

  • cloud storage;

  • website hosting;

  • customer accounts;

  • email delivery;

  • forms and quizzes;

  • customer support;

  • data backup;

  • security; and

  • technical operations.

Analytics, marketing and advertising providers

We may disclose identifiers, website activity, purchase information and marketing interactions to providers that help us understand performance, communicate with customers and advertise our products.

Referral and affiliate partners

Where you use a referral link or code, we may disclose limited transaction or attribution information to the relevant partner so that commissions can be calculated and the program can be administered.

We do not ordinarily provide referral partners with complete payment information.

Professional advisers

We may disclose information to lawyers, accountants, insurers, auditors, consultants and other professional advisers where reasonably necessary.

Legal authorities and protection of rights

We may disclose information where we reasonably believe disclosure is necessary to:

  • comply with law, regulation, legal process or governmental request;

  • enforce an agreement;

  • investigate fraud, infringement, security incidents or abuse;

  • protect our rights, customers, users or the public; or

  • establish, exercise or defend a legal claim.

Business transactions

Information may be disclosed or transferred in connection with a proposed or completed financing, reorganization, merger, acquisition, sale of assets, insolvency or similar business transaction.

7. Sale, sharing and targeted advertising

We do not sell personal information to third parties for money.

However, depending on the advertising, analytics, referral and Shopify features enabled on the store, certain disclosures of identifiers and online activity may be legally classified in some U.S. states as:

  • a “sale” of personal information;

  • “sharing” for cross-context behavioural advertising; or

  • processing for targeted advertising.

Where applicable, you may opt out through the “Your Privacy Choices” or data-sharing opt-out link on the website. We also honour legally recognized browser-based opt-out signals, such as Global Privacy Control, where required.

We do not knowingly sell or share for targeted advertising the personal information of children.

8. Marketing communications

You may receive marketing emails where you have subscribed, requested information or where another lawful basis permits us to contact you.

You can unsubscribe by:

Unsubscribing from marketing does not stop service communications relating to orders, downloads, security, policy changes or customer-support requests.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

  • provide products and customer service;

  • maintain transaction and accounting records;

  • comply with tax and legal obligations;

  • administer product access;

  • resolve disputes;

  • prevent fraud;

  • enforce agreements; and

  • protect legal rights.

Retention periods vary depending on the type of information, the nature of our relationship and applicable law.

When information is no longer required, we may delete, anonymize or securely isolate it, subject to legal and technical limitations.

10. Data security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

No website, transmission method or storage system is completely secure. We therefore cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials and for notifying us if you believe your account or purchase access has been compromised.

11. International transfers

She Plans Solo is based in the United States, and our service providers may process information in the United States, Canada and other countries.

These countries may have privacy laws that differ from those in your place of residence.

Where required, we use contractual, organizational or other legally recognized safeguards for international transfers. By using the services, you understand that information may be processed outside your country, subject to applicable law.

12. Your privacy rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • know whether we process your personal information;

  • request access to personal information;

  • request correction of inaccurate information;

  • request deletion;

  • receive a portable copy of certain information;

  • restrict certain processing;

  • object to processing based on legitimate interests;

  • withdraw consent;

  • opt out of targeted advertising;

  • opt out of the sale or sharing of personal information;

  • limit certain uses of sensitive personal information;

  • appeal the denial of a privacy request; and

  • receive equal service and pricing without unlawful discrimination for exercising a privacy right.

These rights are not absolute. We may retain or continue processing information where legally permitted, including for transaction records, fraud prevention, legal compliance, security or legal claims.

13. How to exercise a privacy right

Email:

hello@sheplanssolo.com

Use the subject line:

Privacy Request

Please describe the right you wish to exercise and identify the email address associated with your account or purchase.

We may request additional information to reasonably verify your identity and protect customers from fraudulent requests. Information collected for verification will be used for that purpose.

You may use an authorized agent where permitted. We may require evidence of the agent’s authority and may ask you to confirm the request directly.

Where applicable, we will explain how to appeal a denied request.

14. California and other U.S. state disclosures

Subject to applicable thresholds and exemptions, residents of certain U.S. states may have rights to:

  • know the categories and specific pieces of personal information collected;

  • know the sources, purposes and categories of recipients;

  • request deletion or correction;

  • obtain a portable copy;

  • opt out of sale, sharing or targeted advertising;

  • limit certain uses of sensitive information; and

  • appeal certain decisions.

The categories we may have collected during the preceding 12 months include:

  • identifiers;

  • customer-record information;

  • commercial and transaction information;

  • internet and electronic-network activity;

  • approximate geolocation;

  • account credentials;

  • payment information processed by payment providers;

  • correspondence and user-provided content;

  • preference and quiz information; and

  • inferences concerning product interests.

We collect and disclose these categories for the business and commercial purposes described in this policy.

15. Canadian residents

Canadian residents may request information about the existence, use and disclosure of their personal information and may request access or correction, subject to applicable law.

You may also withdraw consent to optional processing, subject to reasonable notice and legal or contractual restrictions.

16. European Economic Area, United Kingdom and Switzerland

Residents of these regions may have rights to:

  • access;

  • rectification;

  • erasure;

  • restriction;

  • data portability;

  • objection;

  • withdrawal of consent; and

  • lodge a complaint with the appropriate data-protection authority.

Where processing is based on consent, withdrawal does not affect processing that occurred before withdrawal.

17. Children’s privacy

The website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Customers who have not reached the age of legal majority in their jurisdiction should use the website only with the involvement and permission of a parent or legal guardian.

If you believe a child has provided personal information improperly, contact us so that we can investigate and take appropriate action.

18. Third-party websites and services

The website may contain links to third-party websites, travel resources, social-media services or other platforms.

Their privacy practices are governed by their own policies. We are not responsible for the privacy, security or content of independent third parties.

19. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology, service providers, products or business practices.

We will post the revised version with an updated “Last updated” date. Where legally required, we will provide additional notice or obtain consent.

20. Contact us

For privacy questions, requests or complaints:

She Plans Solo
Email: hello@sheplanssolo.com
Business correspondence address:
30 N Gould St STE 7001
Sheridan, Wyoming 82801
United States

If you are not satisfied with our response, you may have the right to complain to the privacy or data-protection authority in your jurisdiction.