Refund policy

RETURN AND REFUND POLICY

Effective date: July 10, 2026
Last updated: July 10, 2026

Thank you for purchasing from She Plans Solo. We create downloadable travel-planning systems, guides, workbooks, checklists, templates and other digital resources designed to help women plan solo travel with greater clarity and confidence.

Because our products are digital and are generally delivered or made accessible immediately after purchase, different return rules apply from those applicable to physical products.

1. Digital products are generally final sale

Except where required by applicable law or expressly stated in this policy, purchases of digital products are final and non-returnable once:

  • a download link has been delivered;

  • access to the digital product has been granted;

  • the customer has downloaded or accessed the product; or

  • digital delivery has otherwise begun.

Digital products cannot be physically returned, and access cannot always be meaningfully reversed after delivery.

2. Situations in which we may provide a refund or replacement

Please contact us if:

  • you were charged more than once for the same product because of a technical error;

  • you received a different product from the one you ordered;

  • a file is corrupted, incomplete or cannot be opened using the disclosed technical requirements;

  • your download link does not work and we are unable to restore access;

  • the product is materially different from its description at the time of purchase;

  • an unauthorized purchase was made using your account or payment method, subject to reasonable verification; or

  • applicable law gives you a right to a refund, cancellation, price reduction, replacement or other remedy.

We will ordinarily attempt to correct a technical problem, restore access or provide a replacement file before issuing a refund.

3. Refund requests

To request assistance or a refund review, email:

hello@sheplanssolo.com

Please include:

  • your full name;

  • the email address used at checkout;

  • your order number;

  • the name of the product;

  • a description of the issue; and

  • screenshots or error messages, where relevant.

Requests should be submitted promptly after the problem is discovered. Any stated request period does not limit rights that cannot legally be limited.

4. Circumstances that ordinarily do not qualify for a refund

Unless applicable law requires otherwise, we do not ordinarily provide refunds because:

  • you changed your mind after delivery;

  • you no longer need the product;

  • your travel plans changed or were cancelled;

  • you decided not to travel;

  • you did not use or complete the product;

  • you expected information or features not included in the product description;

  • you failed to review the product description, format or technical requirements before purchasing;

  • the product was purchased at a higher price before a later promotion;

  • you later decided that a bundle would have been more economical;

  • you purchased a product that overlaps with a product you previously purchased;

  • the product is incompatible with a device or application where the compatibility requirements were accurately disclosed;

  • you are dissatisfied based solely on personal preference or subjective expectations;

  • you are unable to obtain a visa, insurance, accommodation, transportation or other travel service;

  • information relevant to a destination changed after the product was published; or

  • the product has been copied, shared, distributed, resold or used in violation of its licence.

Nothing in this section excludes remedies available for defective, misdescribed or non-conforming digital content under applicable consumer law.

5. European Economic Area and United Kingdom customers

Customers in certain jurisdictions may ordinarily have a statutory cancellation or withdrawal period for online purchases.

By requesting immediate delivery of a digital product before the end of any applicable cancellation period, you expressly:

  1. consent to the immediate supply of the digital product; and

  2. acknowledge that, where permitted by law, your cancellation or withdrawal right may be lost once digital delivery, downloading or access begins.

This acknowledgement does not affect your rights where the digital product is defective, materially misdescribed, inaccessible or otherwise does not conform to applicable law.

6. Refund processing

Approved refunds will generally be issued to the original payment method.

Processing times are controlled partly by the payment processor, card issuer or financial institution. She Plans Solo cannot guarantee when an approved credit will appear in your account.

We may request reasonable information to verify your identity, purchase or payment method before processing a refund.

7. Chargebacks and payment disputes

Please contact us before initiating a chargeback so that we have an opportunity to investigate and resolve the issue.

This request does not prevent you from exercising any lawful right to dispute an unauthorized or improper transaction through your payment provider.

8. Changes to this policy

We may update this policy to reflect changes in our products, business practices, technology or legal obligations. The version in effect when you placed your order will generally govern that purchase, except where a change is required by law.

9. Contact

Questions about returns, refunds or digital-product access may be sent to:

She Plans Solo
Email: hello@sheplanssolo.com
Business correspondence address:
30 N Gould St STE 7001
Sheridan, Wyoming 82801
United States

DIGITAL DELIVERY AND SHIPPING POLICY

Effective date: July 10, 2026
Last updated: July 10, 2026

1. Digital products only

She Plans Solo currently sells digital products only.

No physical product will be shipped, and no shipping or delivery charge will be added for the physical transportation of an order.

Product references to “delivery” mean electronic delivery or access.

2. How digital products are delivered

After successful payment, digital products may be delivered through one or more of the following methods:

  • a download link displayed on the order-confirmation page;

  • a download link sent to the email address provided at checkout;

  • access through a customer account;

  • access through a third-party digital-delivery platform; or

  • another electronic method disclosed on the product page.

Delivery is normally initiated after payment has been successfully authorized and the order has passed any automated fraud or security review.

3. Delivery timing

Most products are intended for immediate or near-immediate electronic delivery.

Delivery may occasionally be delayed because of:

  • payment authorization or review;

  • an incorrect email address;

  • spam or email filtering;

  • internet, hosting or platform interruptions;

  • scheduled maintenance;

  • suspected fraud or unauthorized activity;

  • unusually high order volume; or

  • circumstances outside our reasonable control.

4. Customer responsibilities

You are responsible for:

  • providing a complete and accurate email address;

  • checking your spam, junk and promotions folders;

  • ensuring that your inbox can receive our messages;

  • reviewing disclosed file formats and technical requirements;

  • maintaining a stable internet connection when downloading;

  • saving a secure backup of your purchased files; and

  • contacting us promptly if delivery does not occur.

If you entered an incorrect email address, contact us at hello@sheplanssolo.com with your order details.

5. Download limits and access periods

Some products may have a limited number of downloads or a stated access period.

Any such limitation will be disclosed on the product page, in the delivery email or within the customer account. Access may be suspended where we reasonably believe that a download link has been publicly distributed, shared without authorization or used fraudulently.

6. No physical shipping, customs duties or import charges

Because products are delivered electronically:

  • no physical parcel is dispatched;

  • no tracking number is issued;

  • no shipping carrier is involved;

  • no physical delivery address is required solely for shipping; and

  • physical customs duties or import-delivery charges do not apply.

Sales tax, value-added tax, goods and services tax or similar digital-product taxes may nevertheless be calculated and collected where required by law.

7. Technical assistance

If a file cannot be accessed, downloaded or opened, email:

hello@sheplanssolo.com

Please provide your order number, the product name, your device type and a description or screenshot of the problem.

8. Contact

She Plans Solo
Email: hello@sheplanssolo.com
Business correspondence address:
30 N Gould St STE 7001
Sheridan, Wyoming 82801
United States

CONTACT INFORMATION

Customer and order support

For questions about products, orders, payments, downloads, technical issues or refunds:

Email: hello@sheplanssolo.com

Please include your order number when contacting us about a purchase.

Privacy requests

To request access to, correction of or deletion of personal information, or to exercise another applicable privacy right:

Email: hello@sheplanssolo.com
Suggested subject line: Privacy Request

Copyright and intellectual-property concerns

To report suspected copyright infringement, unauthorized distribution or misuse of She Plans Solo materials:

Email: hello@sheplanssolo.com
Suggested subject line: Intellectual Property Notice

Referral and partnership enquiries

For affiliate, referral, creator, media or partnership enquiries:

Email: hello@sheplanssolo.com
Suggested subject line: Partnership Enquiry

Business correspondence address

She Plans Solo
30 N Gould St STE 7001
Sheridan, Wyoming 82801
United States

This address is for business and legal correspondence. She Plans Solo operates as an online digital-products business. We do not accept physical product returns or unscheduled in-person visits at this address.

Website

ShePlansSolo.com